Shipping, Packaging, and Returns

Milk Kefir Grains

Shipping

  • Free delivery within 2 business days.
  • Orders placed Monday-Thursday before 4pm cut-off time will arrive the next 2 business days.
  • Orders placed Thursday 4pm-Sunday will arrive the following Tuesday, unless you select same-day delivery.
  • $12 flat-rate, same-day delivery option available every day of the week, including weekends.
  • No tracking provided.

Packaging

  • Kefir grains are packed the same day of dispatch to ensure that they arrive fresh at your door.
  • The grains are packed in a heat-sealed, food-grade pouch with a little amount of fresh milk.
  • Kefir grains can remain healthy in this packaged state for 3-4 days, more than enough time to get from our facility to your location.

Milk Kefir Kits and Jars

Shipping

  • $12 flat-rate, same-day delivery.
  • Free same-day delivery for orders over $60
  • Orders placed Monday-Sunday before 6pm will be eligible for same-day delivery. Orders placed after 6pm will be delivered the following day.
  • No tracking provided.

Packaging

  • Kefir grains are packed with the kit the same day of dispatch to ensure that they arrive fresh at your door.
  • Glass jars are carefully wrapped in bubblewrap.

Returns

We do not accept returns or exchanges due to the live nature of the kefir grains. With that said, we do offer a 30 day guarantee: If you have any issues with your kefir grains within 30 days of purchase, we will send you one replacement culture free of charge.

For Milk Kefir Kits and Jars, in the unlikely event that your item comes damaged, we will either send you a replacement item or reimburse you. We will require photographic proof.

International Delivery

At the moment, we only ship to our customers in Singapore. We get a lot of requests from overseas and we just want to let you know that we hear you! We're expanding fast and may ship to your country soon. Please check back regulary for any updates.

Have any questions?

Click on the chat bubble on the bottom right corner of your screen and you will be connected with our live support. Our office hours are 10am-8pm SGT Monday-Saturday. Alternatively, you can e-mail us at hello@sourculture.com