Unfortunately, it's not the safest practice to acquire kefir grains from strangers as they do not adhere to strict safety and quality control. Just as you wouldn't buy vitamins or fish oils from strangers, you wouldn't want to risk buying your kefir grains from them either. Please make sure you get your kefir grains from a trusted source.
Kefir grain orders placed before 4pm Monday-Thursday will arrive the following business day. We do not ship on weekends or public holidays to avoid having the live kefir grains held in delivery longer than needed.
Please rest assured that the kefir grains will be perfectly OK during its travel to your location, even in our hot weather. They are very resilient and can actually remain healthy for 3-4 days unrefrigerated in its original packaging. We have taken careful and calculated consideration of any possible shipping and handling delays of our kefir grains to assure that they arrive safe and viable to our customers.
Our kefir grains are packed in a food-grade pouch and heat sealed from the environment. We put a bit of fresh milk to keep the grains happy during transit. The grains can be kept like this for at least 3-4 days without any harm.
For kefir grain orders, we ship via SingPost AM mail as they provide the fastest next-business day delivery. If no one is home, the delivery man will leave the package on your doorstep or inside your letterbox. Please rest assured that the kefir grains will be safe, they are very strong and can survive for 3-4 days inside the package.
You can reach us at any time if you have any questions. You see that blue chat bubble on the bottom right corner? Click on that and you'll be connected to one of our kefir experts. If you prefer to contact us through e-mail, we can be reached at: firstname.lastname@example.org
We do not accept refunds or returns due to the live nature of the product. With that said, we do offer a 30-day guarantee. If there are any issues with your kefir grains within 30 days of purchase, we will be happy to send you a replacement culture free of charge.